Looking to level up your school district’s customer service experience?

You’ve come to the right place.

CUSTOMER SERVICE TRAINING


First impressions matter.

Your frontline staff are doing their best to navigate in a post-COVID education environment, serving parents, students, and school leaders, while juggling a number of high-priority tasks.

But in high-stress environments, things can go awry; and those moments can leave less-than-ideal impression that could hurt your school’s standing in the community.

My team-led, hands-on customer service trainings will empower your staff with practical, easy-to-learn strategies to diffuse confrontations and generate positivity in negative scenarios.

  • Working with Veronica was such an empowering experience. Veronica and her team designed a personal brand for me that reflects my professional and personal values. They stayed in communication with me throughout the process and made changes according to my feedback. I provided my current resume and cover letter and they designed documents that were visually appealing, professional and reflected my own personal brand. Working with Veronica and her team was an empowering and positive experience. I have since recommended her to several of my colleagues.

    Dr. Diana Barrera Ugarte, Superintendent | Kenedy ISD

  • Veronica is a powerful guide for any leader in and out of education. She consistently delivers a sharp-minded message during critical times when communication is so vital. She is truly a communications genius with the ability to easily navigate some of the biggest challenges people face. In essence…she certainly knows the right thing to say at the right time. All of this while remaining relational, relatable, and real!

    Dr. Martha Salazar-Zamora, Superintendent | Tomball ISD

  • I continually share the work Veronica has done for me as often as I can. She took the time to listen and then create a masterpiece that was reflective of me. I truly believe the work she has designed for me has positively impacted my career advancement. Professional. Classy. Personalized.

    Dr. Tiffany Spicer, Superintendent | Buna ISD

HEAR FROM ONE OF OUR CUSTOMER SERVICE TRAINING ATTENDEES